Return & Refund Policy

Most Swole Collective designs are made especially for you after you place your order. Because of that, we can’t accept returns or exchanges for Swole Collective–made items due to size, color preference, or a change of mind.

Please check the product description and size details before you order. If you’re unsure about fit, email us before ordering and we’re happy to help.

Cancellations
You can cancel your order within 12 hours of placing it, as long as production hasn’t started. Email team@swolecollective.com with your order number. After 12 hours, your order is already being made and can’t be cancelled.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right. Email team@swolecollective.com within 7 days of delivery and include:

• Your order number
• A short description of the issue
• Clear photos of the item and packaging

Once we review your request, we’ll send a replacement or issue a refund at no additional cost to you.

Partner Products
Some items in our shop are made and shipped by our partner makers (for example, candles, planners, and select apparel). These items follow the partner’s own return policy. If you’d like to return a partner item, email us at team@swolecollective.com with your order number and we’ll help you through their process.

Items We Can’t Return or Exchange

• Swole Collective–made items ordered in the wrong size
• Color preference or change of mind
• Items that have been worn, washed, or used

Gifts
Because most items are made to order, gifts can’t be exchanged for a different size or color. If a gift arrives damaged, defective, or incorrect, the recipient or buyer can contact us within 7 days of delivery and we’ll take care of it.

Lost, Stolen, or Misaddressed Packages
Please double-check your shipping address at checkout. We aren’t responsible for orders shipped to an address entered incorrectly, but email us right away if you spot a mistake and we’ll try to update it before your order ships.

If tracking shows your package as delivered but you can’t find it, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date. We’ll do our best to help, including filing a claim with the carrier where possible.

Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process it. If you haven’t received your refund within 15 business days of approval, contact us at team@swolecollective.com.

Contact Us
Questions about your order or this policy? We’re here.
The Swole Collective · team@swolecollective.com